Fulfillment Policy

Service Activation & Delivery
• Subscription Activation: Upon successful payment, services are activated within 24 hours.
• Access Credentials: Clients receive access credentials and onboarding instructions via email upon activation.

Cancellations
• Subscription Cancellation: Clients may cancel their subscription at any time through their account dashboard or by contacting support.
• Refund Eligibility: Cancellations within the first 30 days of service are eligible for a full refund. Beyond 30 days, refunds are prorated based on the remaining subscription period.

Service Level Agreement (SLA)
• Uptime Guarantee: We guarantee a 99.9% service uptime.
• Support Response: Our support team is available 24/7 to address any issues or concerns.

Data Security & Privacy
• Data Protection: We adhere to industry-standard security protocols to protect client data.
• Privacy Commitment: Client data is confidential and will not be shared with third parties without consent.

For any questions or assistance, please contact our support team at info@skycep.com